Service Terms Overview
Puget Sound Moving Inc, founded in 2007 by Alan Lewis, establishes clear terms and conditions for interstate relocation services across the USA. These guidelines ensure smooth operations, customer protection, and mutual understanding for all household goods transport.
Scope of Services
Standard Relocation Coverage
Professional packing, loading, transportation, unloading, and basic assembly included for household items between contiguous states. Specialty items like pianos or pool tables require advance scheduling and additional fees.
Exclusions from Service
Certain hazardous materials and perishables excluded per federal regulations:
- Liquids, explosives, or flammable substances
- Plants requiring phytosanitary certificates
- Perishable foods or open chemicals
- Firearms without proper documentation
- Live animals or pets
Pricing and Payment Structure
Binding estimates provided after in-home or virtual assessment reflect total volume, distance, and access requirements. Final charges adjust only for services requested post-estimate or unforeseen circumstances like shuttle needs. Full payment due upon delivery completion via approved methods.
Customer Responsibilities
Pre-Move Preparation
Customers must:
- Disclose complete inventory including heavy appliances
- Empty and defrost refrigerators/freezers
- Secure or drain waterbeds and aquariums
- Arrange utilities disconnection
- Provide clear access paths on moving day
Property Protection
Puget Sound Moving Inc supplies floor coverings and door protection, but customers assume responsibility for pre-existing damages and fragile wall hangings.
Liability and Insurance Options
Standard released value protection covers items at 60 cents per pound per item. Full-value coverage available for purchase replaces or repairs goods to current market value. Customers insure personally packed boxes; professionally handled items receive full carrier liability.
Cancellation and Refund Policies
Booking Changes
No fees apply for cancellations 7+ days before scheduled pickup. Shorter notice incurs graduated charges based on preparation completed. Rescheduling within availability carries no penalty.
Claims Procedures
File damage claims within 7 days of delivery with photos and detailed descriptions. Late claims receive consideration only with documented extraordinary circumstances. Resolution targets 10-14 business days through dedicated claims specialists.
Force Majeure Events
Delays from weather events, road closures, or government restrictions extend delivery windows without liability. Customers receive real-time updates and priority rescheduling when conditions normalize.